Privacy Policy

Maya Halal Pet Food Ltd
Effective Date: 14/09/2025

Maya Halal Pet Food Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

Maya Halal Pet Food Ltd is the data controller responsible for your personal data.

Contact Details:

  • Address: 94 Ashley Lane M9 4NT
  • Email: mayahalalpetfood@gmail.com
  • ICO Registration Number:
  1. What Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, username, or similar identifiers.
  • Contact Data: Billing/shipping address, email address, telephone number.
  • Financial Data: Payment card details (processed securely via third-party providers).
  • Transaction Data: Details of products purchased and order history.
  • Technical Data: IP address, browser type, operating system, cookies, and usage data.
  • Marketing & Communications Data: Your preferences for receiving marketing from us.
  1. How We Use Your Data (Lawful Basis for Processing)

We use your personal data only when the law allows us to. Under the UK GDPR, the lawful bases we rely on are:

  • Contract: To process and deliver your orders, manage payments, and provide customer support.
  • Consent: To send you marketing emails, newsletters, or promotions (you can withdraw consent at any time).
  • Legal Obligation: To comply with UK laws, tax regulations, and reporting requirements.
  • Legitimate Interests: To improve our services, prevent fraud, and secure our website.
  1. How We Share Your Data

We do not sell or rent your personal data. We may share it with:

  • Service Providers: Payment processors, delivery companies, IT support, and marketing platforms.
  • Legal & Regulatory Bodies: HMRC, law enforcement, or the ICO if required by law.
  • Business Transfers: In the event of a merger, sale, or restructuring.

All third parties are required to respect your data and process it in line with UK GDPR.

  1. International Transfers

If we transfer your personal data outside the UK (e.g., cloud hosting providers), we ensure it is protected with appropriate safeguards such as UK adequacy regulations, Standard Contractual Clauses (SCCs), or equivalent protections.

  1. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

  • Customer purchase records: typically retained for 6 years (for HMRC compliance).
  • Marketing data: retained until you opt out or withdraw consent.
  1. Your Rights Under UK GDPR

You have the following rights over your personal data:

  • Right to access – request a copy of the personal data we hold.
  • Right to rectification – request correction of incomplete or inaccurate data.
  • Right to erasure – request deletion of your data (“right to be forgotten”).
  • Right to restrict processing – limit how we use your data.
  • Right to data portability – request transfer of your data to another provider.
  • Right to object – object to processing, including marketing.
  • Rights related to automated decision-making – we do not use profiling or automated decision-making.

You can exercise these rights by contacting us at mayahalalpetfood@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

  1. Cookies and Tracking

Our website uses cookies to improve your experience, analyse traffic, and support website functionality. You can manage or disable cookies through your browser settings.

  1. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the “Effective Date” updated.

  1. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Maya Halal Pet Food Ltd
Email: mayahalalpetfood@gmail.com